Technical pre-sales engineer

Job description

You will be working within a small, fast-moving team, primarily focussed on connecting with clients during their trial process, and assisting them with their installations, as well as post-sales support. The role will test your excellent technical skills, strong eye for customer experience, and attention to detail.

 

Snapt is a special kind of company: A South African-born, venture capitalist funded start-up whose services are being used all over the world. We have been disrupting the market since our launch in 2012 and have achieved year-on-year growth of 400% in both 2014 and 2015 and 10,000 customers stretching across 50 countries.

 

Snapt has an office in Johannesburg and Cape Town, South Africa as well as Atlanta, USA. We are a people first company that loves to work with, have fun with and grow motivated employees. Our company is small, agile and not a corporate.

 

We are looking for a technical pre-sales engineer focussed on the networking and virtualization field. You will need to:

  • Handle pre-sales demos and client interactions.
  • Trouble shoot deployment and configuration issues.
  • Document knowledge in the form of guides, knowledge base articles, tech notes and support responses.
  • Create and update product documentation.
  • Communicate with potential and existing clients via telephone and emails.
  • Be able to liaise on senior level, well spoken.

Requirements

The ideal candidate would be someone who has a thirst for, is excited about learning new things in the Linux and networking world, and is comfortable doing demos and speaking to new clients.

  • Excellent verbal and written communication in English.
  • Experience with webhosting or web services including Apache, Nginx, HAProxy, etc.
  • 4 years' IT industry experience.
  • Experience with networks, firewalls and DNS.
  • Strong technical problem-solving skills especially in relation to networking, services and protocols.
  • Must have existing Linux experience.
  • Good people interface, team player.
  • Excellent written and verbal communication skills.
  • Comfortable talking to both senior and non-senior technical employees as well as non-technical employee
  • Willing to work flexi-hours including possibly in the evenings

Advantageous Skills

  • Virtualization experience (VMWare, Xen, KVM, Hyper-V, etc.)
  • Advanced networking knowledge (TCP, IPv4/IPv6, etc.)
  • Experience with technologies like load balancing, web acceleration.
  • Existing experience using CRM systems.
  • Willing to work flexi-hours to accommodate US clients.

Personal Qualities

  • Organized
  • Computer & Linux hobbyist
  • Desire to work with new and emerging technologies.
  • Degree of self-autonomy
  • Motivated and excited

 

Perks

  • 20 leave days per year.
  • Play a significant role in shaping the look and feel of one of the most vibrant tech start-ups in South Africa.
  • Join a company that is an exciting blend of a vibrant start-up environment and professional operations in our brand-new offices in Cape Town.
  • Enjoy flexible structures, flat hierarchies and motivated colleagues.
  • Learn unique and valuable skills from experts in a USD 6 billion industry.
  • Sick, personal and parental leave.
  • Do things that no one else in Africa is doing!